Long-Term Care Ombudsman

Elderly LadyA Long-Term Care Ombudsman is a specially trained advocate who seeks to resolve complaints on behalf of residents in long-term care facilities, including assisted living, adult foster care, and skilled nursing facilities. Ombudsmen are given the authority to receive, investigate, and assist in resolving complaints on behalf of residents through federal and state law. The Long-Term Care Ombudsman Program offers a free and confidential way for residents to voice their concerns and have their complaints addressed. They make routine visits to facilities to talk with residents about their rights and concerns, monitor the conditions in facilities, and identify problem areas and advocate for change.

Ombudsmen are knowledgeable about community resources related to the needs of residents in long-term care. They assist residents in obtaining needed services and coordinate efforts with other agencies and service providers. Ombudsmen also provide education to residents, family, facility staff, and the community about the rights of residents in long-term care.

The Area Agency on Aging administers and operates the Long-Term Care Ombudsman Program for Maricopa County. Ten ombudsmen staff members along with ombudsman volunteers, who have been trained and certified, work to address issues that affect the rights, quality of care, and quality of life of residents in long term care facilities.

Contact Us Today

For more information, or to inquire about becoming a certified Long-Term Care Ombudsman volunteer, call the Area Agency on Aging, Region One at 602-264-2255, or the 24-hour Senior HELP LINE at 602-264-HELP (4357), toll-free at 888-264-2258, or TTY/TDD at 602-241-6110.

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602-264-HELP (4357)