Programs & Services
- 24 Hour Senior Help Line
- Adult Day Health Care
- APS Service Coordination
- Benefits Assistance – Medicare
- Care Transitions
- Congregate Meals
- DOVES® Program
- Elder Resource Guide
- ElderVention® Program
- Family Caregiver Support Program
- Health Promotion
- HIV Care Directions®
- Home-Delivered Meals
- Legal Assistance
- Long-Term Care Ombudsman
- Los Ancianos AmeriCorps
- Mosaic® Center
- R&R Respite
- Senior Adult Independent Living (SAIL)
- Speakers Bureau
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Two more ways to give back to Area Agency on Aging
AmazonSmile and Fry's Food Stores have a simple and automatic way for you to support the Area Agency on Aging every time you shop with them, at no cost to you!
So You’d Like to Volunteer
As a non-profit organization, we require the assistance of volunteers like you to help us help those in most need in our community.
Many of our specialized programs need volunteers on an on-going basis.
All program volunteers receive appropriate training. If you have time and would like to share your talents, we have many worthwhile opportunities available.
Benefits Assistance Programs / Medicare
There are two volunteer programs available under the Benefits Assistance banner. The State Health Insurance Program (SHIP) and the Senior Medicare Fraud Patrol.
State Health Insurance Program (SHIP)
SHIP Counselors assist those with Medicare, or those eligible for Medicare, to better understand their options and help them maneuver through the system. They provide personalized, objective assistance and education with Medicare and related issues. Counselors are provided with a five-day training program, providing a broad overview of Social Security, Medicare, AHCCCS and Long Term Care, followed by 16 hours of on-the-job training.
Volunteers usually give a standard commitment of 4+ hours per week. There are various locations throughout the valley where volunteers can participate, as well as options to provide phone support at the Area Agency on Aging or for the statewide Medicare Hotline.
“I’ve been a counselor for 5 months and find the job very rewarding. Clients are always appreciative and thank us for our assistance. I’ve always believed in giving back to the community that has served me in such wonderful ways. This volunteer job fulfills my every wish. I can communicate with clients and offer good advice which is greatly needed; it gives me the satisfaction of giving back. I can truly say this job is fun and the rewards are great”
For more information and to learn how you can become a SHIP counselor, call 602-264-4357.
Senior Medicare Fraud Patrol
The Senior Medicare Fraud Patrol educates the community on healthcare fraud prevention; if someone is a victim of healthcare fraud, they will help investigate and file claims to help resolve the problem. Senior Patrol volunteers are part of the SHIP program; they are seniors who help fight and prevent Medicare/Medicaid fraud and abuse.
For more information on how to volunteer for the Senior Medicare Fraud Patrol, contact the 24-hour Senior HELP LINE at 602-264-4357.
DOVES® Client Support Volunteers
Resident Support Volunteers are recruited and trained to work one-on-one with residents who are trying to turn their lives around and become self-sufficient. In this goal-based program, volunteers are asked to keep their residents focused on their goals with positive, encouraging support and accountability.
Volunteers meet certain criteria, complete an eight hour orientation and training program, and make a minimum six month commitment. They meet with residents and/or have phone contact with them on a regular basis depending upon the resident’s goals.
Additionally, the program provides regular Self-Sufficiency Trainings whereby professional volunteer presenters are used to conduct 2-hr., bi-monthly trainings on a variety of self-help topics that include: Job Readiness, Personal Finance; Health and Wellness; Healthy Relationships; Life Skills; and Self Esteem.
For more information about the program, contact Cyndi Patterson, Volunteer Program Associate at 602-264-2255 for more information!
Maricopa Behavioral Health Advocacy Coalition (MEBHAC)
A function of Area Agency’s ElderVention program is to coordinate the work of the Maricopa Behavioral Health Advocacy Coalition (MEBHAC). Members of the coalition work together to increase the community’s capacity to address older adult behavioral health and substance abuse issues.
For more information or if you would like to become a member of MEBHAC or to volunteer, email Heidi Donniaquo or call her at 602-241-4724.
Home Delivered Meals Volunteers Needed!
Are you looking for a way to give back to your community? The Scottsdale home delivered meals program (Meals on Wheels) is looking for volunteers to help deliver noon-time meals to homebound seniors.
Time commitment is typically two hours, one time a week.
Call 602-280-1058 to find out more and help enrich the lives and well being of older adults in your community today!
Los Ancianos: Seniors Serving Seniors - An AmeriCorps Program
Through Los Ancianos, AmeriCorps members and volunteers are trained and assigned to the Agency, or one of its 13 partner organizations, to provide new or enhanced services primarily in clients’ homes.
Activities may include friendly visits, phone contact, light housekeeping, grocery shopping, meal preparation, and coordination of required transportation. Through collaboration with local hospitals, volunteers also help recently discharged patients avoid re-admission by providing services such as medication reconciliation, prescription pick-up, and ensuring that follow-up doctor appointments have been scheduled.
Other volunteers serve at senior centers in Maricopa County that serve primarily rural, minority, and/or low-income populations. Members and volunteers are trained to facilitate health promotion and education activities that include a variety of health screenings and implementation of evidence-based programs. Watch a video of our program in action here.
If you would like to volunteer, complete application and mail to Area Agency on Aging, Region One, Attn: Rose Leyba, 1366 E Thomas, Suite 108, Phoenix, AZ 85014.
Mosaic – Native American Senior Center
A program developed to enable Native Americans (60+) in Maricopa County to connect with other Native Americans. Currently 12 tribes are represented; the center provides information, education, activities & congregate meals.
If you’d like to volunteer and have an understanding with diverse cultures and backgrounds, experience teaching seniors physical exercises or an interest in teaching crafts, contact Katie Stevens at 602-241-4739.
Mosaic – Elder Refugee
The Elder Refugee Program needs volunteers to assist with our Pre-Literacy English as a Second Language (ESL) classes. Our volunteers help refugees improve their English language skills and begin the path to citizenship. Our elder refugee students are first-time learners and want to become independent. The Elder Refugee program offers teachers the opportunity to work with refugees from all over the world.
Volunteer opportunities include:
- Teach a Pre-Literacy Class
- Co-Teach a Pre-Literacy Class
- One-on-one tutoring with refugees
- Preparing teaching materials
Contact Andria Cubero at email or call 602-280-1054 for more information and a volunteer application.
Long-Term Care Ombudsman
The Area Agency on Aging administers and operates the Long-Term Care Ombudsman Program for Maricopa County. Ten ombudsmen staff members along with ombudsman volunteers, who have been trained and certified, work to address issues that affect the rights, quality of care, and quality of life of residents in long-term care facilities.
What is a Long-Term Care Ombudsman Volunteer?
A Long-Term Care Ombudsman volunteer is a specially trained advocate who seeks to resolve complaints on behalf of residents in long-term care facilities, including assisted living, adult foster care and skilled nursing facilities. volunteers make routine visits to facilities to talk with residents about their rights and concerns, monitor the conditions in facilities, identify problem areas and advocate for change.
If you are interested in volunteering, please email or call Fran Atkinson at 602-241-6132.
R&R Respite - Wickenburg
R&R Respite in Wickenburg is always looking for volunteers. Volunteer opportunities include:
- Drivers (to drive our van to pick up/drop off clients at the center)
- Activity aide (to assist with activities, lead activities, i.e. games, crafts, etc.)
- Cleaning assistant
- Landscaping/garden assistant
- Entertainer (musician, artist, etc.)
For more information, contact Rachel Minton, R&R Respite Care Program Coordinator at 928-684-3480 or 602-280-1045.
Volunteer Service to Homebound
For more information about volunteering for this program, contact the 24-hour Senior HELP LINE at 602-264-HELP (4357), the Duet website at www.duetaz.org or the East Valley Adult Resources website at www.evadultresources.org.
Contact Us Today
Contact us for more information on any of these volunteer opportunities. Call our 24-Hour Senior HELP LINE at 602-264-HELP (4357), Toll Free at 888-783-7500. For the hard of hearing and deaf, TEXT (520) 775-1899 SMS (Short Message Service).
)Meals on Wheels